1. Processing Activities

Distribution of online information offers to registered and non-registered customers. Should terms in this privacy policy referring to natural persons only be given in the masculine form they refer to women and men in the same way. When referring to a certain natural person the gender-specific form must be used. Customers are understood as both consumers (users) and businesses.

2. Data Protection Officer

Should you have any questions in regards to the collection, processing or use of your personal data please write to the following contact address:

3. Purpose of Data Processing

on the legal basis of contract preparation or fulfilment:

a) Distribution of online content & bookable services to registered customers, also in consideration of preferences in personalised form

b) Maintaining and increasing customer satisfaction and customer loyalty

c) Collection of user numbers to document the range

d) Provision of communication channels to service the contractual agreement

on the legal basis of (predominantly) legitimate interests:

a) Reclamation and acquisition of customers

b) Evaluation of user behaviour and the personal preferences of customers for targeted distribution of advertising (as far as permitted by law) with the goal of minimising scatter loss

4. Legal Basis of Data Processing

The use of the online services is based on a contract within the meaning of article 6 (1) a) b) of the General Data Protection Regulation (DSGVO). courseticket discloses that it includes content of third parties (such as links, pixel, plug-ins) in the fulfilment of its contractual obligations. Due to the technical circumstances when calling up the content, courseticket, already at the time of loading the webpage, automatically transmits electronic identification data in particular the IP address and the browser settings of the user to these third parties who process them under their own responsibility.

a) The processing of a registration takes place by means of electronic data processing. By registering, you agree to the collection, processing and use of data you provided during the registration as well as the data that becomes known during the upright business relationship. courseticket treats the stored data and information of the customer, irrespective of its kind, strictly confidential. The contract data will be stored for billing and ticketing and can be viewed by you at any time via your login.

By registering you agree that your data, provided by you during the registration, in particular your sex, first and last name, postal address, phone number, and email address, as well as individual identification number and the time of registration can be processed for the purpose of the contract conclusion, for communication via the Platform in connection to bookings or consumption of a service, for offers of courseticket and the transmission of electronic mail in accordance with § 107 (3) of the Telecommunication Law (TKG).

In the case of any remittance (e.g. cancellation or revocation of a service) of the service fee the required bank details will also be transmitted to courseticket.

You can withdraw your agreement at any time via a signed letter or per email sent to courseticket (see contact details in point 2).

b) The transfer of data is excluded, provided that the transfer does not serve the execution of this contract in particular the registration and/or the deregistration or the remittance of the service fee. If required your sex, first name and last name, postal address, individual identification number, the time of registration, phone number and email address, as well as any Participant data individually requested by the Service Provider (provider of the booked service) will be transferred to the Service Provider. courseticket discloses that personal data of customers can also be processed by the Service Provider for the purpose of direct marketing in accordance with § 107 (3) of the Telecommunication Law (TKG) as far as permitted by law.

c) Only customer data which courseticket has at its disposal due to the contractual agreement and for which the retention period applies will be processed. An increase of the retention period does not take place. It is understood that we are entitled to process the data, even after a revocation, if needed for further execution of the contract or for evidence purposes.

5. Obligation to Provide Data

The customer has no obligation to provide data.

6. Automated Decision-Making

The customer is not subject to any automated decision that has legal effects on him.

7. Processed Types of Data

8. Data Sources (if not provided by the user)

9. Third Country Transfer

The following data is transferred to countries outside the EU as part of data processing:

10. Retention Period

a) Non-registered users: On the grounds of the legal basis mentioned above the data of registered users will be processed by courseticket for 40 months after the contract has ended (=36 months of possible contractual claims + maximum of 4 months delivery time of these claims) and is subsequently deleted (in any case the personal reference). In any case, the license agreement ends after a period of 40 months of being inactive and leads to an immediate deletion. Data related to your booking will remain saved in our systems until the statute of limitations for all claims arising from the contract passes. Data from payment transactions must be stored until the expiry of the statutory limitation period.

b) Registered users: Registered users can access their stored data any time via login. On the grounds of the legal basis mentioned above the data of registered users will be processed by courseticket for 40 months after the contract has ended (=36 months of possible contractual claims + maximum of 4 months delivery time of these claims) and is subsequently deleted (in any case the personal reference). In any case, the license agreement ends after a period of 40 months of being inactive and leads to an immediate deletion. Data related to your booking will remain saved in our systems until the statute of limitations for all claims arising from the contract passes. Data from payment transactions must be stored until the expiry of the statutory limitation period.

11. Data Security

All personal data transmitted via the internet is encrypted using SSL procedures. We secure our website and other systems by technical and organisational measures against loss, destruction, access, modification or distribution of your data via unauthorised persons.

12. Rights of the Person Concerned

13. Right to Appeal

Art. 77 DSGVO: Each customer has the right to appeal to the supervisory authority if he is of the opinion that the processing of his personal data violates this regulation.

14. Supervisory Authority

15. Use of Cookies

Our website uses its own “Cookies” to improve user-friendliness (“Cookies” are records sent by the web server to the user’s browser that are saved there for later retrieval). Our personal “Cookies” do not store any personal data. The Cookies generated by courseticket have a an expiry time of maximum 1 year. You can edit your browser setting so that you are informed about the use of Cookies and can decide on a case by case basis to accept them or to generally deny acceptance of Cookies. In case Cookies are not accepted the functions of our website can be limited. Under “help” in your web browser you will find instructions on how to change the settings of the current browser accordingly and how to accept or decline Cookies.

Cookies processed by courseticket and its sub domains:

Essential Cookies

Performance Cookies

16. Google Services

By using additional Google Services such as Analytics, YouTube, AdWords, Maps and ReCaptcha within our sites, a direct connection between your browser and the Google server may already be established via the plug in as soon as a site is loaded. Through this connection, browser specific data may be transferred and Google third party cookies stored which can but are not limited to identifying the browser of the user. We point out that as the provider of the sites we do not receive knowledge of the complete content of the transmitted data and its use by Google. The integration of the plug ins is not always visible to the user.

courseticket uses Google Remarketing and “Similar Audiences” Features. This allows us to determine if users have visited our site previously and what they were interested in. This method is based on the use of Cookies with the help of which data to your usage behaviour is collected. To prevent this or to amend your preferred settings in regards to this please visit the following site: https://adssettings.google.com.

Version of 01.05.2023